Privacy Policy
Gilford Castle Estate is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website, make an enquiry or booking, or otherwise interact with us.
By using our website or providing information to us, you agree to the terms set out in this Privacy Policy.
1. Information You Provide to Us
We collect personal information that you voluntarily give us when you:
- Make an enquiry or booking
- Sign up to newsletters or marketing communications
- Contact us by email, phone, or social channels
- Complete forms on our website
- Communicate with us during your stay or event
This information may include:
- Name
- Postal address
- Email address
- Phone number
- Payment details (processed securely by third-party providers and never stored on our servers)
- Booking history
- Special requests or dietary requirements
- IP address and device details (if submitted via a form)
We collect only what is needed to process your enquiry or booking, deliver our services, or send you marketing you have opted in to receive.
2. Information We Automatically Collect
When you browse our website, we may automatically gather information using cookies and similar technologies. This can include:
- Device type and browser
- IP address
- How you arrived at our website
- Pages viewed and interaction patterns
This helps us improve website performance and user experience. This information does not identify you personally unless combined with data you have provided.
You can manage cookie preferences through your browser settings.
3. How We Use Your Information
We use your information to:
- Process and manage enquiries, bookings, and stays
- Communicate with you about your booking or visit
- Send marketing communications, if you have opted in
- Improve our website, services, and customer experience
- Comply with legal and regulatory obligations
- Protect the safety and security of our guests, staff, and property
We keep your information only for as long as necessary to fulfil these purposes or meet legal requirements.
4. Sharing Your Information
We may share your information with trusted third-party service providers who assist us in operating Gilford Castle Estate. These may include:
- Payment processors for secure transactions
- Website hosting and IT service providers
- Email and marketing service providers (for newsletters and service emails)
- Booking platform providers
- Analytics providers helping us improve website performance
These providers act only on our instructions and may not use your information for their own purposes.
We may also share data:
- Where required by law
- To protect the rights, property, or safety of Gilford Castle Estate, our guests, or others
- In connection with business transfers (e.g., sale of the estate)
We do not sell personal information to third parties.
5. International Data Transfers
Some of our service providers may operate outside the UK or EEA. Where this happens, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data in line with GDPR requirements.
6. How We Protect Your Information
We take reasonable and appropriate steps to secure your information, including:
- Secure networks and access controls
- SSL encryption for all sensitive data
- Regular website and server security checks
- Restricted access to personal data for authorised personnel only
- Use of reputable third-party processors for payment and booking services
No system is completely secure, but we take all reasonable steps to protect your data. In the unlikely event of a data breach, we will notify affected individuals where legally required.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Object to or restrict processing
- Withdraw consent for marketing communications
- Request deletion of your data (in certain circumstances)
- Request data portability, where applicable
To exercise any of these rights, contact us at:
We will respond within the required statutory timeframe.
You can unsubscribe from marketing emails at any time using the link in our emails.
8. Third-Party Websites and Social Media
Our website may contain links to external websites. These sites have their own privacy policies and we do not accept responsibility for their practices.
Any information you share via social media platforms is governed by the policies of those platforms.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and your continued use of our website will indicate acceptance of the updated terms.
10. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or how we handle your data, please contact:
Gilford Castle Estate
Email: info@gilfordcastleestate.com